FAQs



1. Where do I mention my custom tailored measurements while placing an order?

For custom tailoring, click on "CUSTOM TAILORED" in sizes and place your order. After we receive your order, we will get in touch with you and send you a measurement form via WhatsApp for your exact measurements. Lengths of products can be increased or decreased as per specifications.

 

2. Does DISHA KAHAI accept international orders and ship worldwide?

Yes, at DISHA KAHAI we accept international orders and ship worldwide.

 

3. What payment methods does DISHA KAHAI accept?

We accept the following payment methods:

  • Debit/Credit Cards – Visa, MasterCard, Maestro, American Express, RuPay and Diners Club
  • International Credit Cards - American Express, Mastercard and Visa
  • Net Banking 
  • UPI - Google Pay and Paytm

 

4. Does DISHA KAHAI accept payments through international cards?

Yes, DISHA KAHAI accepts payments through international cards.

 

5. How will I know DISHA KAHAI received my order?

After you place your order, you will be notified via email/whatsapp confirming that your order has been received. We will send you regular updates about your order.

 

6. Is it safe to use my credit/debit card online at DISHA KAHAI?

At DISHA KAHAI, your online security is important to us. We use the latest SSL encryption technology to safely transmit your card information through our systems. All orders are processed through a secure checkout system.

   

7. Is my personal information kept private?

Please be assured that your personal information is kept private and confidential. At no point will DISHA KAHAI rent or sell this. 

 

8. Is it possible to customise my order?

Yes. To customise your order, you can call/whatsapp us on (+91) 9819395191 with your specifications. We will seek certain approvals from you to ensure that the customisation is proper. 

Please Note:

  • Customisation will only adhere to sizing, covering a nude/sheer part, sleeve addition/modification, removal of slits and colour changes.
  • Any extra component such as the addition of embroidery/pants/dupatta/sleeves etc will be on a chargeable basis.
  • All customisations are subject to availability.
  • All custom made orders are non-refundable/non-exchangeable.
  • DISHA KAHAI has the right to cancel/withdraw/modify certain customisations if they do not comply with our policy.

 

9. Why does DISHA KAHAI charge an additional 10% for plus sizes?

At DISHA KAHAI, we are committed to providing the highest quality garments for all sizes. For plus sizes, we use additional fabric and add intricate embroidery to ensure the perfect fit and craftsmanship, which results in a slight increase in the price.

 

10. Does DISHA KAHAI have seasonal sales?

DISHA KAHAI offers seasonal sales.  

Please note that we cannot guarantee that our sale prices or promotional prices will be equivalent to:

- Sale prices or promotional prices offered by other online portals/shopping websites where products of DISHA KAHAI are sold 

- Multi-designer stores where products of DISHA KAHAI are sold

 

11. Are the colors of products shown on the website accurate?

While we have made every effort to display the colours of the products that appear on the website as accurately as possible, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

 

12. How do I know if a product is in stock? How do I enquire about a particular product I have seen on DISHA KAHAI’s social media handles such as Facebook/Instagram or at a public/private event? 

If you wish to purchase a particular product you have seen on DISHA KAHAI's social media handles such as Facebook/Instagram or at a public/private event and the same product is not there on our website, please WhatsApp us on (+91) 9819395191 about the inquiry along with an image of that product. Our team will revert to you with details of that particular product, its availability and its MRP. In case that product is out of stock, we will share images of a suitable alternative or similar product.

  

 13. Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure that you provide the correct shipping address.

 

14. Can I add items to an existing online order?

Unfortunately, once an online order has been placed, it cannot be modified. If you'd like to purchase additional items, please place a new order.

 

15. Is the delivery time accurate? Where is my order? How can I track it?

At DISHA KAHAI, we are dedicated to delivering your order within the estimated time frame provided. Rest assured, we are fully committed to ensuring your order reaches you as quickly and smoothly as possible. 

As soon as your order is shipped, you will receive an email with your shipping details and a tracking number to monitor its progress. 

While delivery dates are intended as a guide, please note that they may occasionally vary due to unforeseen circumstances. For international customers, please be aware that delays caused by customs clearance in the destination country are beyond our control. 

 

16. Are the prices displayed on the website inclusive of taxes? 

Yes, all product prices displayed on the website are inclusive of taxes. In India, the primary tax applicable to garments is the Goods and Services Tax (GST). 

For international customers, the recipient is responsible for any import duties, customs charges, and local sales taxes imposed by their country to receive the shipment.

If your purchase is a gift for someone in another country other than India, the recipient is responsible for any import duties, customs charges, and local sales taxes imposed by their country to receive the shipment.

   

17. What are DISHA KAHAI’s returns and exchange policy?

Since all our outfits are made-to-order or made-to-measure, we have a “No return”, “No exchange” and “No refund” policy. Kindly click on our Returns And Exchange Policy link to know more.